Refund / Cancellation Policy
Last Updated: 21 August 2026
Thank you for purchasing from Daily Astro Hub.
This Refund / Cancellation Policy explains how refund and cancellation requests are handled for digital products purchased through our website.
Please read this policy carefully before completing a purchase.
1. Digital Products
Daily Astro Hub primarily sells digital products, including downloadable e-books and other digital materials.
Unless expressly stated otherwise on the relevant product page, these products are delivered electronically and no physical product is shipped.
Because digital products may become available for download or access shortly after successful payment, they are different from physical goods that can ordinarily be returned.
2. General Refund Policy for Digital Products
Once a digital product has been successfully delivered, downloaded or made accessible to the purchaser, purchases are generally considered final and are not ordinarily eligible for refund solely because of a change of mind.
This includes situations such as:
- The customer no longer wants the product
- The customer changes their mind after purchase
- The customer expected different content despite the product being reasonably described before purchase
- The customer does not read or use the purchased product
- The customer accidentally purchases a product without reviewing its description
Nothing in this policy is intended to restrict any refund, replacement or other remedy that must be provided under applicable law.
3. When a Refund May Be Considered
A refund or other appropriate resolution may be considered in circumstances such as:
Duplicate Payment
If the same intended purchase was genuinely charged more than once, contact us with the relevant order and transaction details.
After verification, an appropriate refund may be issued for a confirmed duplicate successful charge.
Payment Successful but Product Not Delivered
If payment is successfully completed but you are unable to access the purchased digital product because of a verified technical problem on our side, please contact us.
We will first make reasonable efforts to restore or provide access to the product.
If we are unable to provide the purchased product within a reasonable period after verifying the issue, an appropriate refund may be considered.
Incorrect or Corrupted Digital File
If the downloadable file supplied by Daily Astro Hub is materially corrupted, inaccessible or different from the product purchased, contact us.
Where possible, we will first provide a corrected or replacement copy.
If the issue cannot reasonably be resolved, a refund or other appropriate remedy may be considered.
Unauthorized Transaction
If you believe a transaction was made without your authorization, please contact your bank or payment provider promptly and notify Daily Astro Hub.
Such matters may require verification through the applicable payment provider.
4. Situations Generally Not Eligible for Refund
Subject to applicable consumer rights, refunds will generally not be provided where:
- The digital product was successfully delivered and accessible
- The customer simply changed their mind
- The customer purchased the wrong product without reviewing the available product information
- The customer expected content or functionality that was not advertised
- The customer’s device does not support a clearly stated standard file format
- The customer has already downloaded or accessed the product and there is no material defect
- The customer requests a refund because of disagreement with astrology, spiritual, philosophical or interpretive content that was reasonably described before purchase
- The customer has violated our Terms & Conditions or misused the digital product
5. Astrology and Spiritual Content
Daily Astro Hub publishes astrology, spiritual and educational content for general informational and reflective purposes.
Purchasing an astrology-related or spiritual digital product does not guarantee any particular personal, professional, financial, relationship, spiritual or other outcome.
A refund will not ordinarily be provided solely because an interpretation, exercise, teaching or other content did not produce an expected personal result.
6. E-Book Preview and Product Information
We encourage customers to review the product title, description, cover, product highlights, available previews and other information before purchasing an e-book.
Where preview pages are available, customers are encouraged to review them to understand the style and nature of the product before completing the purchase.
7. Cancellation of Digital Orders
Digital orders may be processed quickly after successful payment.
If a digital product has already been delivered or access has already been provided, cancellation may no longer be possible.
If you believe an order was placed accidentally and the digital product has not yet been provided or accessed, contact us as soon as possible.
We will review the request based on the order status and applicable circumstances.
8. Failed Payments
An unsuccessful or failed payment is not considered a completed purchase.
If your payment fails but you notice a temporary debit or authorization, the transaction may be reversed automatically by your bank or payment provider according to their processing timelines.
Daily Astro Hub cannot control the processing time of independent banks or payment providers.
9. Pending Payments
If a payment remains pending, digital access may be delayed until successful payment confirmation is received.
Please avoid repeatedly placing the same order while a payment is still pending unless you have confirmed that the earlier attempt failed.
If a pending transaction does not resolve, contact your payment provider and, where applicable, Daily Astro Hub with the relevant order details.
10. Refund Request Information
To request review of an eligible issue, contact us at:
Include:
- Your full name
- Email address used for the order
- Order number
- Product purchased
- Payment/transaction reference, where available
- Date of purchase
- Clear explanation of the issue
For technical problems, screenshots may help us understand the issue.
Please do not send your UPI PIN, OTP, card PIN, banking password or other sensitive authentication information.
11. Review of Refund Requests
Submitting a refund request does not automatically mean that a refund will be approved.
We may review:
- Order status
- Payment status
- Download/access status where available
- Nature of the reported issue
- Previous attempts to resolve a technical problem
- Duplicate transaction information
- Other information reasonably necessary to evaluate the request
We aim to handle legitimate requests fairly and consistently.
12. Approved Refunds
Where a refund is approved, it will generally be processed through the original payment method or an appropriate method supported by the payment system.
After Daily Astro Hub initiates an approved refund, the time required for the amount to appear in your account may depend on your bank, payment provider or other financial institution.
We cannot guarantee the processing time of independent financial institutions.
13. Abuse of Refund Requests
Daily Astro Hub reserves the right, subject to applicable law, to refuse requests involving apparent abuse, fraud or attempts to obtain paid digital content without legitimate payment.
This may include repeated purchasing, downloading and refund attempts or other misuse of the purchasing system.
14. Changes to This Policy
We may update this Refund / Cancellation Policy when our products, payment methods, website functionality or applicable requirements change.
The latest version will be published on this page with an updated Last Updated date.
15. Contact Us
For refund, cancellation, payment or digital-download issues, contact:
Daily Astro Hub
Sri Sai Building
Sompura Gate, Sarjapura
Bengaluru, Karnataka, India
Email: care@dailyastrohub.com
Website: dailyastrohub.com
Please include your order number whenever possible so we can locate your purchase efficiently.